Shiovey E.

Overview

Customer Success, Customer Support & Technical Support Professional with 9 years of experience helping Australian and US customers resolve technical, billing, and service-related concerns while delivering exceptional customer experiences. Skilled in CRM systems, Google Workspace, Salesforce, documentation, issue analysis, and cross-functional collaboration to deliver efficient customer resolutions. Proven ability to manage multiple priorities, maintain accurate records, and exceed productivity targets while building positive customer relationships in fast-paced remote environments.

Earned by passing a proctored, category-specific skills test on VirtualAssistant.com.ph.