Approved VA profileAvailable now Email verified

Ninamae E.

Customer Support

3+ yrs experience40 hrs/week availability$5.00/hr preferredFlexible timezone / schedule

Customer SupportPhone & Email SupportTechnical TroubleshootingProblem SolvingDocumentation & Conflict Resolution

Overview

Customer Support Specialist with Tier 1 and Tier 2 technical support experience, handling 20+ customer calls daily. Skilled in troubleshooting, issue resolution, Zendesk ticketing, customer communication, and escalation. I support customers with patience and professionalism while working efficiently in fast-paced environments.

Skill certifications

1 earned

Customer Service

Earned by passing a proctored, category-specific skills test on VirtualAssistant.com.ph.

Core skills

5 listed

Customer SupportPhone & Email SupportTechnical TroubleshootingProblem SolvingDocumentation & Conflict Resolution

Tools

Google WorkspaceZendeskSlack & Canva

Industries & languages

IndustriesTechical

LanguagesEnglish · Filipino

What has been reviewed

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Structured profile Category skills test Video communication review Recruiter scorecard Final approval

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