Gianne V.
Customer Support | Technical support | Sales Representative
Overview
Customer Support, Technical Support & Sales Professional with 9+ years of experience supporting U.S.-based customers across phone, email, live chat, SMS, and social media. Experienced in customer service, technical troubleshooting, sales, KYC verification, billing, account management, eCommerce support, CRM systems, and administrative support. Recognized as a Subject Matter Expert (SME) for mentoring new hires, providing floor support, and improving team performance. Proven ability to resolve complex customer issues, identify sales opportunities, and deliver exceptional customer experiences while consistently meeting quality, productivity, and sales KPIs. Adaptable, resourceful, and highly skilled at leveraging AI tools and modern technology to improve efficiency in remote environments.
Skill certifications
1 earnedEarned by passing a proctored, category-specific skills test on VirtualAssistant.com.ph.
Core skills
5 listedTools
Industries & languages
What has been reviewed
Public profiles appear only after the required profile, category skills test, video introduction, recruiter review, and final approval stages.